Privacy Policy

1. Introduction

Expo Exchange ("we", "us", "our") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our business-to-business marketplace platform (the "Platform"), which connects companies seeking exhibition stand services with exhibition stand builders and suppliers.

We process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

2. Data Controller

Expo Exchange is the data controller responsible for your personal data.

Email: sales@expoexchange.co.uk

3. Information We Collect

We may collect and process the following types of data:

a) Information You Provide

• Name, job title
• Company name and registration details
• Email address and phone number
• Account login details
• Tender details, project descriptions, and bids
• Communications between users

b) Automatically Collected Data

• IP address
• Browser type and version
• Device information
• Usage data (pages visited, time spent, actions taken)

c) Cookies and Tracking Technologies

We use cookies and similar technologies to improve user experience and analyze platform usage.

4. How We Use Your Data

We use your data to:

• Provide and operate the Platform
• Create and manage user accounts
• Facilitate tenders and bidding between users
• Enable communication between Clients and Vendors
• Process payments (if applicable)
• Improve and optimize the Platform
• Send service-related communications
• Comply with legal obligations

5. Legal Basis for Processing (GDPR)

We process personal data based on:

• Contractual necessity – to provide our services
• Legitimate interests – to improve and secure the Platform
• Legal obligations – to comply with applicable laws
• Consent – where required (e.g., marketing communications)

6. Sharing Your Data

We may share your data with:

• Other users of the Platform (e.g., when submitting bids or tenders)
• Service providers (hosting, payment processors, analytics tools)
• Professional advisors (legal, accounting)
• Authorities where required by law

We do not sell your personal data.

7. International Data Transfers

Your data may be transferred outside the European Economic Area (EEA).

Where this occurs, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions by the European Commission

8. Data Retention

We retain personal data only as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes

When no longer needed, your data will be securely deleted or anonymized.

9. Your Rights (GDPR)

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion ("right to be forgotten")
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

To exercise your rights, contact us at sales@expoexchange.co.uk

You also have the right to lodge a complaint with your local data protection authority.

10. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption
• Secure servers
• Access controls

However, no system is completely secure, and we cannot guarantee absolute security.

11. Cookies

We use cookies to:

• Ensure proper functionality of the Platform
• Analyze usage and performance
• Improve user experience

You can control cookies through your browser settings.

12. Third-Party Links

The Platform may contain links to third-party websites. We are not responsible for their privacy practices.

13. Children's Privacy

Our Platform is intended for business use only and not directed at individuals under 18 years of age.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

15. Contact Us

If you have any questions about this Privacy Policy or your data:

Email: sales@expoexchange.co.uk